PRIVACY POLICY

Tenebres Clothing – Privacy Policy
Last Updated: 20/9/2025
Tenebres Clothing (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or purchase from us.
By using our website or making a purchase, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following personal information when you interact with us:

• Identity Data: name, email address, phone number (if provided).

• Order Data: billing address, shipping address, order details.

• Payment Data: payment method details (processed securely by our payment providers; we do not store card details).

• Technical Data: IP address, browser type, device information, cookies.

• Marketing Data: preferences and engagement with our communications.

2. How We Use Your Information
We use your personal data to:

• Process and fulfil your orders.

• Communicate with you about your purchases, pre-orders, deliveries, or returns.

• Keep you updated on shipping and pre-order timing.

• Improve our website, services, and customer experience.

• Send you marketing and promotional communications (see Section 9).

• Comply with legal and regulatory obligations.

3. Payment Processing

• Payments are processed securely through approved third-party providers (all major debit/credit cards, Google Pay, and Apple Pay).

• We do not store or have access to your full card details.

• These providers handle your payment data in line with strict industry security standards (PCI DSS compliance).

4. Sharing Your Data
We do not sell or rent your personal information to third parties.
We may share your data only with:

• Delivery providers (to ship your orders).

• Payment processors (to handle secure transactions).

• IT and website hosting services (to keep our site running securely).

• Legal or regulatory authorities if required by law.

All third parties are required to respect your privacy and handle your data in compliance with UK GDPR.
5. Cookies & Tracking

• Our website uses cookies and similar technologies to improve functionality, analyse site performance, and provide a better shopping experience.

• You can adjust your browser settings to refuse cookies, but some features of the site may not work properly.

• For more details, see our Cookie Policy (if provided separately).

6. Data Security

• We use appropriate security measures (encryption, firewalls, secure servers) to protect your data from unauthorised access, alteration, or loss.

• While we take strong precautions, no online transmission is completely secure, and you acknowledge that you provide data at your own risk.

7. Data Retention

• We keep your personal data only as long as necessary to fulfil your order and comply with legal, accounting, or reporting requirements.

• Typically, we retain order-related data for up to 6 years (for tax and legal purposes).

8. Your Rights Under UK GDPR
You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (where we are not legally required to keep it).

• Object to the processing of your data for marketing.

• Withdraw consent or opt out of communications at any time.

• Request transfer of your data to another provider (data portability).

To exercise your rights, contact us at: Josh@tenebresclothing.com.
9. Marketing Communications & Legitimate Interest

• By placing an order with Tenebres Clothing, you agree that we may contact you under the lawful basis of legitimate interest.

• This includes communications relating to:

  • Your order, pre-orders, and delivery updates,

  • Requests for feedback or product reviews,

  • Information about similar products, promotions, or offers.

• All customers who make a purchase will be automatically opted in to receive such communications.

• You may opt out at any time by following the unsubscribe link in our emails or by contacting us at Josh@tenebresclothing.com.

• We do not sell or share your details with third parties for marketing purposes.

10. International Data Transfers

• We primarily store and process your data in the UK.

• If data is transferred outside the UK (e.g. by third-party service providers), we ensure appropriate safeguards are in place in line with UK GDPR.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised “Last Updated” date.
12. Contact Us
For questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Josh@tenebresclothing.com